Our policy lasts 14 days. If more than 14 days have passed since you received the package, unfortunately we cannot offer refunds or exchanges.
To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.
The return will be the responsibility of the customer.
To complete your return, we require a receipt or proof of purchase.
In some cases, only partial refunds are granted (if applicable): *Any item that is not in original condition, damaged, or missing parts for any reason not due to error on our part. * Any item returned more than 14 days after delivery Refunds (if applicable) Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied. If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.
Delayed or missing refunds (if applicable): If you haven't received a refund yet, double-check your bank account first. Then contact your credit card company, as it may take a little time for your refund to be officially posted. Then contact your bank. The posting of a refund is often preceded by a processing time. If you have completed all these steps and you still have not received your refund, contact us at the following address: contact@lamp-addict.com
Exchanges (if applicable): We only replace items that are initially defective or damaged. If you need to replace yours with the same item, email us atcontact@lamp-addict.com
Useful links
Contact details
Lamp'Addict
10 rue du Colisée
75008 Paris
contact@lamp-addict.com
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